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Early Help - where to go for support

What is Families First?

Families First is the term used in Hertfordshire for services that work together to support families who need extra help. These are also known as early help services.

We all experience difficulties at some point. Families First can help you find early help and information to prevent issues from getting worse.

If you need more help than your usual support network - for example your health visitor, school, doctor or family centre - we can work with you and your family to create a package of support. Ask for support.

Who is it for?

Families First is available to all Hertfordshire families with children under 18 (25 if they have a learning need or disability).

Issues we can help with:

  • parenting
  • mental and physical health problems
  • drug or alcohol dependency
  • domestic abuse
  • school related concerns – such as your child is not attending school
  • debt problems
  • risk of becoming homeless.

Ask for support

If you feel your family might benefit from some support, there are two ways to get in touch with a Families First professional:

1. Contact a professional who already works with your family

For example a health visitor, family support worker, teacher or school, youth worker, family centre or Carers in Herts.


2. Contact our customer service centre

0300 123 4043

Phone lines are open:
Mon - Fri 8am - 8pm
Saturday 9am - 4pm

They can:

  • give you advice
  • signpost you to helpful organisations
  • see if a Families First assessment could help.


Families First assessments

Families First professionals can complete an assessment to get a snap shot of:

  • your family's current circumstances and support needs
  • past events that have impacted on your lives.

After completing an assessment, they will arrange a Team Around the Family meeting, where any professionals who may be able to help will:

  • discuss your needs and any outcomes you'd like to achieve
  • create an action plan.